Privacy Policy

Welcome to philbos. This Privacy Policy explains how philbos ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you access or use the philbos online casino platform at philbos.net. By registering an account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users of philbos, including residents of Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions across the Philippines. philbos is committed to protecting your right to privacy and ensuring that your personal data is handled responsibly, securely, and in accordance with applicable Philippine laws.

1. Information We Collect

When you create a philbos account or interact with our platform, we may collect the following categories of personal information:

1.1 Registration Information

• Full legal name
• Date of birth (to verify the 21+ age requirement for casino gaming)
• Email address
• Mobile number
• Residential address in the Philippines
• Government-issued ID details (for KYC/identity verification purposes)

1.2 Financial Information

• E-wallet account references (GCash, Maya/PayMaya, GrabPay, Coins.ph)
• Bank account details for deposits and withdrawals (BPI, BDO, Metrobank, UnionBank)
• Transaction history within the platform

Note: philbos does not store full card numbers or complete banking credentials. All payment processing is handled by third-party payment processors who are bound by their own privacy and security obligations.

1.3 Usage and Technical Data

• IP address and approximate geolocation
• Browser type and version
• Device identifiers
• Pages visited, games played, and session duration
• Cookies and similar tracking technologies

2. How philbos Uses Your Information

philbos uses your personal information for the following lawful purposes:

• Account management: To create, maintain, and secure your philbos player account.
• Age and identity verification: To ensure all players meet the 21+ age requirement mandated under Philippine gaming regulations.
• Transaction processing: To facilitate deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported payment methods.
• Customer support: To respond to your inquiries, disputes, and support requests in a timely manner.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR licensing requirements, and other applicable laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, or abuse of the philbos platform.
• Platform improvement: To analyze usage patterns and improve game offerings, platform performance, and user experience.
• Marketing communications: To send you relevant promotions and updates, but only if you have opted in to receive such communications.

3. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), philbos processes your personal data on the following legal bases:

• Consent: Where you have given explicit consent (e.g., marketing emails).
• Contractual necessity: To fulfill our obligations under the Terms & Conditions you agreed to upon registration.
• Legal obligation: To comply with Philippine laws, regulatory directives, and PAGCOR requirements.
• Legitimate interest: For fraud prevention, platform security, and business analytics, provided these interests do not override your rights.

4. Cookies and Tracking Technologies

philbos uses cookies and similar technologies to enhance your experience on the platform. These include:

• Essential cookies: Required for login sessions, security, and core platform functionality.
• Analytics cookies: Help us understand how players use philbos so we can improve the service.
• Preference cookies: Remember your settings, language preferences, and game selections.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of philbos features.

5. Sharing Your Information

philbos does not sell your personal data. We may share your information only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals through licensed financial service providers.
• Identity verification providers: To perform KYC checks as required by Philippine gaming regulations.
• Regulatory authorities: To comply with lawful requests from PAGCOR, the National Privacy Commission (NPC), law enforcement, or courts.
• Service providers: Third-party vendors who assist in platform operations (e.g., cloud hosting, customer support tools), bound by strict data processing agreements.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the relevant acquiring entity, with prior notice given to you.

6. Data Retention

philbos retains your personal information for as long as your account remains active, and for a period thereafter as required by law or regulatory obligations. Financial transaction records may be retained for a minimum of five (5) years in compliance with AML regulations. If you request deletion of your account, we will anonymize or delete your data to the extent permitted by law.

7. Your Rights as a Data Subject

As a Filipino resident, you are entitled to the following rights under the Data Privacy Act of 2012:

• Right to be informed: Know what personal data we collect and how we use it.
• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request correction of inaccurate or incomplete data.
• Right to erasure or blocking: Request deletion or suppression of your personal data under applicable conditions.
• Right to data portability: Receive your personal data in a structured, machine-readable format.
• Right to object: Object to the processing of your personal data for direct marketing or other purposes.
• Right to lodge a complaint: File a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, contact our Data Privacy Officer at: [email protected]

8. Data Security

philbos implements appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption, access controls, two-factor authentication for staff access, and regular security audits. However, no system is completely immune to security threats, and we encourage you to use a strong, unique password for your philbos account.

9. Children and Minors

philbos is strictly an adult platform. Persons under 21 years of age are not permitted to register or use our services. We do not knowingly collect personal information from individuals below the age of 21. If we discover that a minor has submitted personal data, we will promptly delete such information and close the associated account.

10. Changes to This Privacy Policy

philbos reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify registered players via email and post a prominent notice on the philbos platform at least seven (7) days before the changes take effect. Continued use of philbos after the effective date constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our Data Privacy Officer:

Email: [email protected]
Live Chat: Available 24/7 on site
Response time: We aim to respond to all privacy-related requests within five (5) business days.